Shipping policy

Leaf Artificial Plants and Trees is a trading name of Leaf Design UK Limited, a company registered in England and Wales (company number 11172250, VAT number GB301192356). References to “we”, “us” and “our” in this document mean Leaf Design UK Limited.

Delivery

We offer FREE UK delivery on all orders over £30 via our Standard Shipping option*. Delivery is £5.99 for orders under £30. Delivery to Northern Ireland is £19.99. Our free delivery option takes 2-3 working days.

Some of our products are very large, and our normal couriers will not deliver to remote location postcodes HS*, GY*, JE*, IM*, KA27, KA28, KW*, PA*, PH*, ZE*, IV*, AB3*, AB4*, AB5*.  Whilst we can send normal, smaller orders to these locations with our regular couriers, we can not send very large trees without using a specialist service, which has an additional cost. If you have ordered very large products to one of these locations and we can't send them with our normal couriers, we will contact you to give you an option to upgrade your delivery, have it delivered to an alternative address or cancel your order. 

We do also offer an expedited delivery to England and Scottish lowlands (Glasgow, Edinburgh and near areas) option via 24hr courier if you need your order quickly - just select this at the checkout. We endeavour to dispatch same day on all orders placed before 8am. Deliveries and collections are made on weekdays only (so if you order over the weekend your order will not be collected from us until Monday and delivered on Tuesday at the earliest). We can ask the courier to leave in a safe place or with a neighbour if preferred, just add a note to your order and we will let the courier know. Orders sent to the Scottish Highlands do take an extra day or so with all couriers so whilst we post quickly if you live in these areas please anticipate your delivery taking at least 48hrs as our parcels are quite large.

International and EU delivery

We deliver to the European Union and selected other countries. Delivery outside the UK takes 7-10 working days and is made by trackable courier. International shipping is charged at £19.99–£59.99 depending on the size of the items and the destination, and the exact cost is shown at checkout before you pay.

All orders delivered outside the United Kingdom are shipped on a Delivered At Place (DAP) basis. This means that import VAT, customs duty and any carrier clearance or brokerage fees charged in the destination country are payable by you as importer of record. These charges are set by the authorities in your country, are not included in the price you pay us, and we cannot calculate them in advance. They are normally collected by the carrier before delivery.

If these charges are not paid and the goods are returned to us, we will refund the price of the goods less our outbound carriage cost and any return, storage or abandonment charges levied by the carrier. Where goods are destroyed or seized by customs, no refund can be made.

Return costs on non-UK orders are the responsibility of the customer — we do not provide prepaid return labels outside the United Kingdom. Please see our Refund Policy and our delivery and returns page for full details.

For more information, please see our full shipping and delivery details on our dedicated page here.